Delete your OraDesk account

You can do this here without the app. You can also do it in the app: More › Delete my account.

Before you delete: take your records

Deleting is permanent and cannot be undone. If you may need your patient records, prescriptions or invoices later — for a new system, or for your own files — export them from the app first (More › Export all records). We cannot recover them for you afterwards.

What is deleted straight away

Your login, and every device signed in to this clinic
Your clinic's profile: name, address, phone, email, GSTIN, letterhead
Your patients' contact details: phone numbers, addresses, who referred them
Your registration number and your signing PIN

What the law makes us keep, and for how long

We cannot delete these when you ask, because Indian law requires a dentist's records to exist for a fixed time. They are locked away, not used, and nobody can sign in to them. They are deleted automatically when the time is up.

Signed prescriptions — 3 years (Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations 2002, reg. 1.3.1)
The clinical record — 3 years (Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations 2002, reg. 1.3.1)
Numbered GST invoices — 6 years (CGST Act 2017, s.36)
The security audit log, and the record that you agreed to our Terms — kept as proof of what was agreed and when

Delete my account

We will email a 6-digit code to the address you sign in with. Only the clinic's owner can delete an account.