OraDesk Terms of Use

Version 2026-10-29.1 — the version in force today

ORADESK - TERMS OF USE
Version 2026-10-29.1

Welcome to OraDesk. It is built by a practising dentist, for dentists.
Here is the whole agreement, in plain language. Please read it once.


1. YOUR CLINICAL WORK IS YOURS

You are the registered dental practitioner. Every prescription OraDesk
prints carries YOUR name and YOUR registration number, because you are
the one prescribing.

The medicine list inside OraDesk is a starting point. Its doses have been
read and signed off by a registered dentist, and that signature is
recorded in the app. But it is a reference, not a decision. The clinical
decision for the patient in front of you is always yours - check the
dose, the allergy and the age before you sign.


2. YOUR PATIENTS' RECORDS BELONG TO YOU AND YOUR PATIENTS

We hold them only so that you can use them.

We do not sell them. We do not mine them. We do not share them with
advertisers, insurers, pharmaceutical companies or other clinics.

Under India's Digital Personal Data Protection Act 2023, you are the
Data Fiduciary for your patients and OraDesk acts as your Data
Processor. You keep your patients' consent; we keep the records safe.


3. YOUR DATA IS BACKED UP AUTOMATICALLY, EVERY DAY

This is the part we are proud of, so we will say it plainly: you do not
have to remember anything.

Every night your clinic's records are copied, locked with encryption,
and kept for 30 days - in two separate places, not one. If your phone is
lost, stolen, broken or simply replaced, your records are not lost with
it. You sign in on the new phone and your patients are there.

The backups are encrypted with a key that is NOT kept on the server, so
even someone who broke into the server could not read them.


4. THE FREE MONTH, AND WHAT HAPPENS AFTER IT

OraDesk is free for 30 days. Every feature, no card, no catch.

After that it is Rs 499 per month.

If you decide not to continue, NOTHING IS DELETED. OraDesk simply
becomes read-only: you can still open every patient, read every record,
print and export whatever you need, and take your data with you. You
just cannot add new records until you subscribe again.

Your records stay yours whether you pay us or not.


5. CLOSING YOUR ACCOUNT

You can close your account yourself, at any time, from
More > Delete my account inside the app. You can also do it without the
app, at https://api.dentaldesk.co.in/delete-account, which is there for
the day your phone is gone. Or write to support@dentaldesk.co.in and we
will do it for you.

EXPORT YOUR RECORDS FIRST. The delete screen offers this before anything
else, and it is not a formality: deleting is permanent and we cannot get
your patients, prescriptions or invoices back for you afterwards.

What goes straight away: your login and every device signed in to this
clinic, your clinic's profile, your patients' contact details, your
registration number and your signing PIN. Backups age out within 30 days
after that.

What outlives a deletion request, because the law says so and not
because we want it. These are locked away, nobody can sign in to them,
and they are deleted automatically when the period ends:

  - Numbered GST invoices and who they were issued to. The CGST Act 2017
    section 36 requires 72 months, so six years.
  - Prescriptions you signed, and the clinical record, for three years -
    the period the Indian medical records regulations set. Your own
    professional obligations may be longer, and they remain yours.
  - The security audit log, and the record that you agreed to these
    Terms. These have no fixed period: they are the proof of what was
    agreed and of what was deleted, so deleting them would delete the
    only evidence that we did as you asked.

The delete screen tells you all of this again, with the years, before
you confirm.

Everything else goes. We keep only what the law requires and nothing
more.


6. WHAT WE ASK OF YOU

Keep your phone's own screen lock switched on. Do not share your sign-in
with anyone - each dentist and assistant should have their own.
Use OraDesk for real dental practice, not to test how it breaks.

YOUR SIGNING PIN. Every dentist sets a four-digit signing PIN, and
OraDesk asks for it at the moment you sign a prescription. Nowhere else.
Your receptionist can register patients, book appointments, take
payments and print invoices without ever meeting it - the PIN guards one
act, which is putting your registration number on a prescription.

The PIN is yours and is not to be shared, including with your own staff.
A prescription signed with your PIN carries your name and your
registration number, and it is your professional responsibility exactly
as if you had written it by hand. One phone is often shared between a
dentist and a receptionist, and that is the whole reason the PIN exists.

ONE DEVICE AT A TIME. For your safety, your prescription signing PIN
works on only one device at a time. When you set up signing on a new
phone or laptop, signing is switched off on your previous device, and
that device will tell you so and ask for your PIN if you want to sign
there again.

On the device you are signing from, we ask for the PIN once and not
again for every prescription - a clinic does not want to retype a PIN
all day. We ask again only when you set signing up on a new device,
after you sign out, or after you change the PIN.

If your phone is lost, change your PIN immediately, or write to
support@dentaldesk.co.in and we will switch signing off for you.

If you forget the PIN we email a reset code to the address you signed up
with. We never see the PIN itself; only a scrambled form of it is kept,
and it is never stored on the phone.

YOUR REGISTRATION NUMBER IS SET ONCE. It prints on every prescription,
so please check it carefully when you enter it. You cannot edit it
afterwards from inside the app. If it is wrong, or if you transfer to
another State Dental Council, write to support@dentaldesk.co.in and we
will correct it.


7. WHEN SOMETHING GOES WRONG

We will keep OraDesk running and fix what breaks, as quickly as we can.
But no software is perfect and no server is immortal, so we cannot
promise it will never be unavailable. Where something is our fault, our
liability is limited to the subscription you have paid in the last three
months. Your clinical judgement, and your legal duty to your patient,
remain yours - no app can carry those for you.


8. CHANGES TO THESE TERMS

If we change anything important we will show you the new version in the
app and ask you to agree to it. Until you do, OraDesk keeps working
normally - we ask only before you sign your next prescription, because
that is the act these Terms are really about. Your prescription is saved
and waiting while you read.

WE KEEP A PERMANENT RECORD of every version you agreed to and the date
and time, and that record cannot be edited or deleted, by us or by
anyone. YOU GET A COPY TOO: each time you agree, we email you a note of
which version it was, when, and a link to those exact words - so the
proof is in your own mailbox as well as our database. Please keep those
emails.


9. WHICH LAW APPLIES

These terms are governed by the laws of India. The courts at Bengaluru,
Karnataka have jurisdiction.


Questions? Write to support@dentaldesk.co.in and a dentist will answer.

Thank you for trusting us with your practice.